Terms & Conditions | Design O Creative

Terms & Conditions

The following terms and conditions apply to projects undertaken by designocreative.com

Refund Policy

Designocreative refund policy will be void if;

  • You have chosen an all-in-one package.
  • The primary design concept has been approved.
  • You have demanded revisions.
  • The cancellation has been made due to reasons non-related to the company or our policies.
  • The company has not been contacted for more than 2 weeks of the project.
  • The company’s policies, or policy, have been violated.
  • Other company or designer apart from us has been approached for the same project.
  • The creative brief is lacking in the required information.
  • A complete design change has been demanded.
  • The claim has crossed the given ‘request for refund’ time.
  • The business is closing or changing its name or business.
  • Reasons such as ‘change of mind’, ‘disagreement with partner’, or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
  • If a client subscribes to a service bundle and happens to be dissatisfied with a particular service, the refund will only apply to that particular service and ‘not’ the entire bundle.
  • No refund can be claimed/processed once the final files have been delivered to you following your request.
  • Refunds and revisions explicitly do not apply to items offered free.
  • The client will not be entitled to any refunds after 30 days, from the date of purchase.
  • Services including but not limited to Social Media, SEO, Domain Registration, and Web Hosting are not entitled to a refund under any circumstances.
  • In the case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.

Note: Designocreative holds all rights to reject any project or cancel the contract whenever we seem it is necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Designocreative. The company will be the rightful owner of the designs.

How To Claim Your Refund

To ensure that your refund request is processed effectively and is approved, please make sure that you meet the following requirements.

1. Specify your concern and claim your refund through any of the following three modes :-

  • i. Toll free # 312 248-3697
  • ii. Live Chat.
  • iii. Email. (info@designocreative.com)

We will try to resolve your query and concern in light of our revision policy immediately or else will email you a refund request approval from our refund department.

After the refund, the rights to your design would be transferred to Designocreative and you would not legally be allowed to display any version of the design sent by the company.

  • 1. Since the rights to design would now be transferred to Designocreative, you concur that you will have no right (immediate or circuitous) to use any reaction or other substance, work item or media, nor will you have any ownership interest for or to the same.
  • 2. Working in a joint effort with the Government Copyright Agencies Designocreative would share Copyright Acquisition data for the refunded outlines that would confine the re-utilization of the designs as original designs in the future.

If you have any questions or concerns about our Refund Policy, please get in touch with us by clicking here (info@designocreative.com).

My Account

The “My Account” area is a convenient way to communicate. It is your sole responsibility to check the account section for all questions, queries, concerns, and any other instructions for the designer. Failure to actively check the “my account” section may become a cause of hindrance in your perusal of a refund. If you are unsure of how to use the “My Account” area, please contact customer support at any time for prompt assistance.

Quality Assurance Policy

In order to provide you with complete satisfaction, our designers are instructed not to deviate from the specifications provided by the client in the order form.

The designs are crafted after adequate and thorough research to ensure quality and uniqueness.

100% Satisfaction Guarantee

We revamp the requested design and continue overhauling it until you are 100% fulfilled (depending upon your package).

Domain and Hosting

Domain and Hosting are provided free of cost with packages, where applicable.

All the email accounts assigned with the website packaged can be configured on third party email software such as outlook.

If you wish to opt out of hosting the website with us, you will not be provided email accounts.

Delivery Policy

All design order files are delivered to My Account as per the date specified on the “Order Confirmation”. An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client’s account area.

All design order files are delivered to “My Account” as per the date specified on the “Order Confirmation”. An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client’s account area.

All customized design orders are delivered via email within 5 to 7 days after receipt of order.

We offer a RUSH DELIVERY service through which you can have your first logo within 24 hours by paying just SITE_CURRENCY_SYMBOLS100 additional! For further help, get in touch with our customer support department.

Record Maintenance

We keep your final design archived after we deliver your final files. If you wish to receive the final files again, we can email the upon request.

Customer Support

We offer 24-Hour Customer Support to address your questions and queries.

You can get in touch with us at whatever time and we promise a prompt reply.

Correspondence Policy

YOU concur that Designocreative is not at risk for any correspondence from email address (es) other than the ones took after by our own particular area i.e. “info@Designocreative.com” or/and any toll free number that is not specified on our site. Designocreative ought not be considered in charge of any damage(s) brought about by such correspondence. We just assume liability of any correspondence through email address (es) under our own space name or/and by means of toll free number i.e. as of now specified on Designocreative Website.

Money Back Guarantee

We are extremely confident of the work we do which is why we back it up with a money back guarantee. If we are unable to meet and beat your expectations, well give you a refund.

100% Unique Design Guarantee

At Designocreative we promise that all of our logos are produced using scratch. We will provide you a logo that is adept and in complete compliance with your design brief.

Video Animations

Revision Policy

Revisions are contingent on the package select. Clients can approach us for unlimited free amendments and we will revise their design with no extra charges, given that the design and concept remain intact. Revision turnaround time will be 48 hours. Package revisions are as follows:

STANDARD: Unlimited Storyboard Revisions

PRO: Unlimited Storyboard Revisions

PREMIUM: Unlimited Storyboard Revisions